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Desktop Technical Support Specialist


Dekstop Technical Support Specialist

Candidates must be US citizens and will be required to undergo a background check.
About The Opportunity
DeVore Technologies, Inc. specializes in application development, website hosting, training, and testing. DeVore strives to provide best-in-class service to our clients, and currently has an opportunity for a Desktop Support Specialist.
The preferred candidate will:
Research and develop solutions to newly identified and unresolved issues
Remediate software version vulnerabilities and keep on top of changes to the environment
Install and uninstall equipment when required and fulfill virtual team member requirements, as needed
Image training PCs as needed by our staff of trainers. These images are developed and maintained with Ghost and WDS.
Maintain all testing & training hardware in good working order
Install software provided by testing companies on the testing network
Assist clients with email configuration and basic troubleshooting of email connectivity
Assist clients with setup of Office365 accounts
In addition to the above responsibilities, the candidate will assist other staff with the following duties:
Respond and resolve tickets in a timely manner
Provide hardware and software support/troubleshooting
Maintain, analyze, and troubleshoot software and computer peripherals
Set up and configure all hardware
Ensure all tickets requiring follow-up work and/or calls are resolved
Provide technical support to end users via telephone
Test, image, and clean PCs, laptops, and other related hardware
Requirements:
Strong knowledge of Active Directory, Group Policy, and Windows ACLs.
Light experience with Windows Server Administration
Good working knowledge of Microsoft Office Suite
Knowledge of basic network communications.
Troubleshooting and analysis skills for general network and application level issues.
Ability to interact with staff at all levels and to work under minimal supervision.
Excellent, organizational, interpersonal, and communication skills.
Ability to multitask and work in a team setting with minimal supervision.
Understanding of a wide variety of desktop applications.
Experience working within enterprise ticket systems.
Bachelors's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field or 3 years proven work experience.
Required
Experience:
Helpdesk and desktop support: 3 years.

This position has a direct customer interface role, and the successful candidate will view client interaction as a desirable role that provides insight into current and future needs of customers and their environments, and also as a tool to build and grow a customer base.
The learning potential in this role is virtually unlimited. This position experiences challenges in a period of months that would take years of service to experience at most traditional organizations.
Because this role interacts with "mission critical" systems, there may be the need for contact and response outside the 9-5 window.
Great benefits package, healthcare, 401k, time-off, and free training classes. Certification exams will be paid for by employer.

DeVore is an Equal Opportunity Employer.
DeVore is an Equal Opportunity Employer of individuals with disabilities.


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