Intern- IT Help Desk
What are we looking for?Assists with providing computer hardware and software support for multiple Synthomer locations across North America.
What you'll own in this role Troubleshoot issues with computers, printers, mobile devices and audio/visual equipment.
Log tickets and thoroughly document actions taken.
Provide support through multiple channels including phones, ITSM tool and Microsoft Teams Escalate unresolved tickets to the appropriate level 2 and 3 teams Complete all projects potentially assigned Help with new employee hardware and software setups Come into the office as necessary for specific tasks What you'll need to be successful General knowledge of PC hardware and software Strong written and oral communication skills Good organizational skills Solid record of academic achievement - minimum of 3.
0 GPA Currently enrolled student majoring in Computer Science, Information Technology, Engineering, or Business Information Systems and must have completed the freshman year 0 - 1 years of experience Office environment, regular attendance is required.
Qualifications that can set you apart Help Desk Support Experience with an ITSM or ticketing tool Strong written, verbal, analytical and interpersonal skills required Must display maturity and a high level of professionalism Experience with troubleshooting computer / network issues is a plus.
Why Synthomer?We are ambitious!We have grown significantly - both organically and inorganically.
We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we're recognized in the top-quartile for chemicals manufacturing safety.
We believe in high challenge, high support!We are keen to let you contribute in real roles from day 1.
We expect a lot, but offer a lot, too.
This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning.
So, be up for an inspiring long-term career adventure.
We personalize our approach to development!At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development.
We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.
Recommended Skills Analytical Business Informatics Communication Computer Architectures Coordinating Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
What you'll own in this role Troubleshoot issues with computers, printers, mobile devices and audio/visual equipment.
Log tickets and thoroughly document actions taken.
Provide support through multiple channels including phones, ITSM tool and Microsoft Teams Escalate unresolved tickets to the appropriate level 2 and 3 teams Complete all projects potentially assigned Help with new employee hardware and software setups Come into the office as necessary for specific tasks What you'll need to be successful General knowledge of PC hardware and software Strong written and oral communication skills Good organizational skills Solid record of academic achievement - minimum of 3.
0 GPA Currently enrolled student majoring in Computer Science, Information Technology, Engineering, or Business Information Systems and must have completed the freshman year 0 - 1 years of experience Office environment, regular attendance is required.
Qualifications that can set you apart Help Desk Support Experience with an ITSM or ticketing tool Strong written, verbal, analytical and interpersonal skills required Must display maturity and a high level of professionalism Experience with troubleshooting computer / network issues is a plus.
Why Synthomer?We are ambitious!We have grown significantly - both organically and inorganically.
We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we're recognized in the top-quartile for chemicals manufacturing safety.
We believe in high challenge, high support!We are keen to let you contribute in real roles from day 1.
We expect a lot, but offer a lot, too.
This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning.
So, be up for an inspiring long-term career adventure.
We personalize our approach to development!At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development.
We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.
Recommended Skills Analytical Business Informatics Communication Computer Architectures Coordinating Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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